FAQs

 
 

Q: Where can I purchase your products?

A: Click here to visit my shop where all transactions will be processed through Etsy.com. To buy calligraphy supplies visit the shop on this website.

 

Q: How do I make a custom order?

A: Feel free to use the contact form at the bottom of this page or send me a convo through Etsy.

 

Q: How long will my items take to get to me?

A: For custom calligraphy, I aim to create your items between 1 and 3 business days, then they’re sent Second Class standard by Royal Mail so they should be with you within 2-3 business days. Upgrades are available.

Estimated shipping times:

United Kingdom: 2-3 business days

North America: 5-7 business days

Europe: 3-5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose. See the Royal Mail website for more information.

Q: How much do you charge for delivery?

A: Calligraphy supplies sold via this website benefit from flat rate shipping to the UK

£1 Second Class: 2-3 business days

£1.60 First Class: 1-2 business days

£2.00 Tracked 24: 1-2 business days

If you’d like to order calligraphy supplies from outside the UK your order will be processed via Etsy in order to take care of tax calculations. Please just send me a message. Delivery will be subject to shipping charges as stated on Etsy.

Q: Is my order tracked?

A: Unless you have upgraded your shipping, this is not a tracked or signed for service. If you require custom shipping please contact me before you place your order.

 

Q: What is your returns policy?

A: If for any reasons you are dissatisfied with your purchase please contact me within 14 days of receipt, to arrange an exchange or refund. Return postage and packaging is the customer's responsibility. Unfortunately personalised/custom items are not refundable unless they are faulty; I will do all I can to resolve any issues.  I am not responsible for return postage costs. See the full Returns Policy here.

 

Q: Do you offer discounts?

A: If you'd like exclusive access to promotions then please sign up to my newsletter here and you'll be the first to hear about them. Any discount codes must be entered at the time of checkout and are subject to Terms & Conditions.

 

Q: When is your next calligraphy workshop?

A: If you sign up here you’ll be the first to know about new classes as well as receiving exclusive discounts and early-bird access. See what’s available now.

Q: Where do your workshops take place?

A: Currently I hold modern calligraphy classes based in the beautiful city of Wells in Somerset.

 

 

 

Contact Me

 

Feel free to contact me with any questions or custom orders using the form below and I will get back to you asap.

Name *
Name