Q: Where can I purchase your products?
A: Click here to visit my shop and all transactions will be processed through Etsy.com. I'll gradually be adding new products exclusive to mirabellemakery.com so subscribe to my email list to be the first to know.
Q: How do I make a custom order?
Q: How long will my items take to get to me?
A: I aim to create your items between 1 and 3 business days, then your items are sent second class standard by Royal Mail so they should be with you within 2-3 business days. There is FREE DELIVERY on domestic orders to the UK. Upgrades are available.
Estimated shipping times:
United Kingdom: 2-3 business days
North America: 5-7 business days
Europe: 3-5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose. See the Royal Mail website for more information.
Q: Is my order tracked?
A: Unless you have upgraded your shipping, this is not a tracked or signed for service. If you require custom shipping please contact me before you place your order.
Q: What is your returns policy?
A: If for any reasons you are dissatisfied with your purchase please contact me within 14 days of receipt, to arrange an exchange or refund. Return postage and packaging is the customer's responsibility. Unfortunately personalised/custom items are not refundable unless they are faulty; I will do all I can to resolve any issues. I am not responsible for return postage costs.
Q: Do you offer discounts?
A: If you'd like exclusive access to promotions then please sign up to my newsletter here or at the bottom of this page and you'll be the first to hear about them.
Q: When is your next calligraphy workshop?
A: If you sign up here you’ll be the first to know about new classes as well as receiving special treatments such as exclusive discounts and early-bird access.
Q: Where do your workshops take place?
A: Currently I hold modern calligraphy classes based in the beautiful city of Wells in Somerset.
Feel free to contact me with any questions or custom orders using the form below and I will get back to you asap.